Last updated: 20 January 2026
At Chelvaa Homes, we value your trust and are committed to protecting your personal information. This Privacy Policy explains in detail how we collect, use, store, and protect your data when you use the Chelvaa Home mobile application (the “App”) and our website www.chelvaahomes.co.uk.
By accessing or using our App or website, you agree to the collection and use of information in accordance with this policy
Chelvaa Homes is a property-related service provider offering digital services through our website and mobile application. For the purposes of data protection laws, Chelvaa Homes is the data controller, meaning we determine how and why your personal data is processed.
If you have any questions about this policy or how your data is handled, you can contact us using the details provided at the end of this document.
We collect information to provide better services, improve functionality, and ensure a smooth user experience.
When you use our App or website, you may voluntarily provide personal information such as your name, email address, phone number, or other details when filling out forms, creating an account, or contacting us for support. This information helps us respond to your requests and deliver our services effectively.
When you access the App or website, certain information is collected automatically. This may include your IP address, device type, operating system, browser information, and details about how you interact with our services. This data helps us understand user behaviour, troubleshoot issues, and improve performance.
We use personal data responsibly and only for legitimate purposes. Your information may be used to operate and maintain the App and website, respond to enquiries, provide customer support, and communicate important service-related updates.
In addition, we may analyse usage data to improve features, enhance security, and ensure that our services remain reliable and user-friendly.
Under the UK GDPR and other applicable data protection laws, we process your personal data only when we have a lawful basis to do so. This may include your consent, the need to perform a contract, compliance with legal obligations, or our legitimate business interests, such as improving our services and ensuring platform security.
We respect your privacy and do not sell, rent, or trade your personal information. In limited circumstances, we may share data with trusted third-party service providers who assist us with hosting, analytics, technical maintenance, or customer support.
All such third parties are required to handle your data securely and only for the purposes specified by us.
We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal, regulatory, or contractual requirements. When data is no longer required, it is securely deleted or anonymised.
We take data security seriously and use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. While no digital system is completely secure, we continuously review and improve our security practices.
You have important rights regarding your personal data. These include the right to access your information, request corrections, ask for deletion, restrict or object to processing, and withdraw consent at any time.
We are committed to respecting your rights and will respond to all valid requests in accordance with applicable data protection laws.
The Chelvaa Home App and website are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take steps to delete it promptly.
Our App and website may integrate third-party tools or services such as analytics, hosting, or performance monitoring. These third parties may collect data in accordance with their own privacy policies. We recommend reviewing their policies to understand how your information is handled.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be published on this page, and the “Last updated” date will be revised accordingly.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
