Privacy Policy

Effective Date: 14/01/2025

This Privacy Policy describes how we collect, use, store, and disclose personal information when you use our mobile application (Chelva Homes). It applies to the data collected through the App and any related services provided by us. By using the App, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information:

We may collect the following personal information when you use our App:

– Name: We may collect your name to personalize your user experience.
– Phone Number: We collect your telephone number to manage the accounts connected with your telephone number.
– Email Address: We may collect your email address to enable authentication into the application
– Profile Picture: We may collect your profile picture to identify you and your account

1.2 Device information

We may collect your device ID to send notifications to your devices. We do not collect any other device related information through the application

2. How We Use Your Information

2.1 Personal Information:

We use your personal information for the following purposes:

– To provide and maintain the App’s functionality.
– To personalize and improve your user experience.
– To respond to your inquiries, requests, or customer support needs.
– To send you important notifications and updates regarding the App or your account.
– To communicate with you about promotions, offers, and new features (with your consent, where required by applicable law).

2.2 Device information

We’ll be using the device ID to send notifications to your mobile device related to the app functionalities.

3. Data Sharing and Disclosure

3.1 Service Providers:

We may engage trusted third-party service providers to perform various services on our behalf, such as hosting. This service provider do not have access to your personal information  and are obligated to maintain the confidentiality and security of your data.

3.2 Legal Requirements:

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., law enforcement agencies, courts, regulatory bodies).

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We implement industry-standard security measures and maintain strict internal controls to ensure the confidentiality and integrity of your data.

6. Your Choices and Rights

You may exercise certain rights regarding your personal information, such as accessing, correcting, or deleting the data we hold about you. You may also have the right to withdraw your consent or object to certain processing activities. If you wish to exercise any of these rights or have any questions about our data practices, please contact us using the contact information provided at the end of this Privacy Policy.

7. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised Privacy Policy within the App. We encourage you to review this Privacy Policy periodically for any updates.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at DRCHELLA@CHELVAAHOMES.CO.UK or by post to the following address: